Thirty-eighth Week
Sep. 20th, 2020 08:29 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
superbadgirlStill fighting the bleepity bleep fleas.
Flickr seems to be down for me today. I had a couple of shots, but can't upload them right now.
This week is alllll new system training. To be honest, I'm sure the system is fine, my problem with it is that the powers that be purchased it without thinking about my side of the DHS world and have been slowly retrofitting things. Example: one of my colleagues has been part of the "transition" team (in their infinite wisdom, they are rolling this thing out in phases instead of everyone in the pool at once, which I get but so far it's just resulting in major confusion) and demonstrated a bit of it. One piece she noted, a piece designed for something our office handles, "almost works."
We roll out in November. I dread it. I also dread that They are touting that this will be good for the public. Sure. Folks are going from having one, maybe two people they can contact to being asked to phone a call center and talk to whomever, wherever. I ... am struggling how that's an advancement in customer service. Especially since offices already set up in this way tend to transfer us absolute fucked up cases. Whee!
To be even more honest, if I could I would leave. It's going to be a rough year, probably two. Maybe more. There's a bakery in town that shut down over a year ago, going on two. Maybe I should buy it and fry doughnuts all morning instead. Now, that would be good for the public. ;)
Flickr seems to be down for me today. I had a couple of shots, but can't upload them right now.
This week is alllll new system training. To be honest, I'm sure the system is fine, my problem with it is that the powers that be purchased it without thinking about my side of the DHS world and have been slowly retrofitting things. Example: one of my colleagues has been part of the "transition" team (in their infinite wisdom, they are rolling this thing out in phases instead of everyone in the pool at once, which I get but so far it's just resulting in major confusion) and demonstrated a bit of it. One piece she noted, a piece designed for something our office handles, "almost works."
We roll out in November. I dread it. I also dread that They are touting that this will be good for the public. Sure. Folks are going from having one, maybe two people they can contact to being asked to phone a call center and talk to whomever, wherever. I ... am struggling how that's an advancement in customer service. Especially since offices already set up in this way tend to transfer us absolute fucked up cases. Whee!
To be even more honest, if I could I would leave. It's going to be a rough year, probably two. Maybe more. There's a bakery in town that shut down over a year ago, going on two. Maybe I should buy it and fry doughnuts all morning instead. Now, that would be good for the public. ;)
no subject
Date: 2020-09-22 03:04 am (UTC)Hope the new software works out better than expected.
no subject
Date: 2020-09-25 02:26 am (UTC)The software itself will be fine. But the State in its infinite wisdom decided that the only training we need in programs we have never before administered could be done in a day or two.
I assure you, I know nothing about the stuff I'm not already doing - but come Nov 1, I am being tossed into the deep end with no life jacket.