Woe whoa whew

[superbadgirl]

Yesterday started with a meeting of all employees in my position, all employees in another position and the boss. It was basically to review a procedural change for a program we offer. The procedure, put out by the main agency with whom we contract, is numbered step by step, etc.

Immediately, those in the position which required a bit of a shift from before cried out that our quality assurance department needed to put out a procedure to help them with this change. The boss said, "Different to this already clear procedure?" They said, "Yes, there are too many words, we get so confused."

Then, boss says, "Okay, does one of you want to work with QA to come up with something?" One of them volunteers. Two of them inexplicably then shout about how the boss was making their colleague work out of class and that's a union issue, blah blah.

I shit you not. That is how it went. It was beyond ridiculous.

This AM, one of the primary instigators came over to me and crowed about how that all had to happen, and as he's union rep he was going to bring it up. I flat out told him that whatever HE heard in that exchange was certainly not what I heard at all. He seemed perplexed.

I also pointed out to him that people in the position I hold have been dealing with all encompassing, vast and challenging changes with procedures FAR less clear and concise than this ONE thing they SOMETIMES have to do, and that to hear them bitch and moan about this little thing was incredibly hard to swallow. I couldn't even have my camera on, I was so busy rolling my eyes.

And he walked away from me completely unconvinced that any perspective but his own was valid.

Also yesterday, a disgruntled old German fellow left a frustrated voicemail after having been put through to one my colleagues who NEVER returns calls and also never gets any kind of reprimand from the boss (seriously, six years of chronic complaints from clients, and it's always the clients at fault and not her). The voicemail was beautiful. It referenced hoping for a return call before Christmas of this year and included an utterance of himmel herrgott sakrament!, which I now plan to incorporate into my repertoire.

The person who took the message thought the guy had put a curse on us. Hahahahaaa.